Blog

Insights on global communication

Product updates, engineering deep dives, and perspectives on breaking language barriers in business.

How Real-Time AI Translation Is Changing Customer Service

Global support teams no longer need bilingual agents on call. Here's what that means for your business, your CSAT scores, and your hiring pipeline.

Under the Hood: Achieving Sub-100ms Translation Latency

A deep dive into the architecture decisions — streaming ASR, parallel inference, and network routing — that make Parley feel instantaneous.

The Hidden Cost of Language Barriers in Healthcare

Medical miscommunication costs US hospitals $28B annually. Real-time translation offers a practical fix that doesn't require hiring interpreters.

Parley Now Supports 140 Languages

We just crossed a major milestone: Parley now translates phone calls across 140 languages, including 30 regional dialects. Here's what's new.

5 Ways to Prepare Your Sales Team for International Calls

From understanding cultural nuance to structuring bilingual pitches, here are five practices that top global sales teams use every day.

How Meridian Hotels Cut Interpreter Costs by 80%

Meridian replaced their on-call interpreter service with Parley and saw dramatic improvements in guest satisfaction and operational costs.